This is my favorite watch shop in the whole of Boston, MA. I travel to Boston from Nigeria for Harvard Alumni Reunion every May and I service my Frederick Constant watches and change straps here. The business owner is a great and friendly woman.

The owner of this store and her staff are willing to go the extra mile (or two…) to fulfill a customers wants and or needs. Never have I experienced such service, patience and care for even the smallest of repairs. Shopping is yet another pleasure as the staff is not only knowledgeable but enthusiastic about the watches they sell. Truly a gem in Harvard Square!

Excellent work and thorough!  Patient as well. Always a warm greeting.  Love what they do and have a passion for horology.

The crystal on my Seagull mechanical watch completely shattered. I dropped it off Sunday evening for repair, and they texted me Monday afternoon to say it was ready for pickup.
They charged exactly what they estimated and the watch looks terrific – you’d never know anything happened. The $75 for crystal replacement was more than I’d pay online, but it’s in Harvard Square, so I wasn’t surprised. Everything is more expensive here. It was worth it for next day service, quality work, and not having to deal with shipping.
The whole staff was friendly and helpful, and the watchmaker even took a look at another watch of mine and gave me some free advice. I’ll definitely be coming back for future work and would recommend to anyone who needs watch repairs.